by Elaine Lindsay
Larry’s dreams are so big they will affect your life and the entire world. What does Larry want for you and your life? Larry wants your computer to understand what you want and to give it to you. He wants your car to drive to work for you.
Larry went to university in Michigan and he remembers freezing on the bus stop. Today Larry is the CEO of Google, a 400 billion dollar company, so he can explore his dreams. The google self-drive car has safely clocked over a hundred thousand miles. (I want one!)
Larry’s passion for possibilities is contagious, yet he insists that invention is not enough.
Larry says that wild and wonderful ideas need to be anchored in practical applications that add value in real life. Was it practical to provide every Google employee with a bicycle? Larry enthuses about Google people whizzing around campus, and is an avid biker himself. His vision goes further, and in the Ted Talk he shares a video of bikes operating suspended above the roads, free of traffic.
A villager in Africa demonstrated Larry’s vision for Google search. When Zack Matere’s potato crop began to die, he climbed on a bicycle and rode to the nearest cyber cafe and - you guessed it - Google’d it.
Zack discovered that wood ash was the solution and saved his dying crop. After finding plans for a windmill for a friend, Zack created a bulletin board where people could post requests, allowing him to relay Google results for his entire village. [In essence he brought a static form of the internet to the village]
Larry Page believes that search should understand where you are and what you might want and give it to you, but there are hard questions about privacy. Even your phone knows where you are. Larry is disappointed that Google is in the position of protecting people from intrusion by their own government. When he lost his voice, Larry went public and received lots of useful information about his ailment. He realized that research could be advanced if there was a way to give researchers access to medical information anonymously, to protect people’s privacy.
When you do a Google search your results are affected by your history, your location, and other factors. Google’s Incognito mode allows you to do a search that shows you what others will find, which is different than what you will find.
Teaching computers to know what you want is a futuristic goal.
Google research computers spend hours watching cat videos to learn about cats. It’s complicated because a computer can’t see a cat and has no idea what a cat is.
Computer experience the world in bits and bytes, not purring and litter boxes. The idea of a cat does not exist for a computer, so it has to learn basic concepts to understand a cat. Unfortunately we’re a long way from a robot that will know when to empty the litter box.
How far are we from a car that can drive you to work or suspended bicycles? I’m excited! Check out the video to meet Larry Page. I love the possibilities of Google, and Larry is a one of the people who makes real possibilities come to life.
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My philosophy is to always look for the ‘good bits’ in everything. To play the “glad game” just like that eternal optimist Pollyanna, and always find something to be “Glad” about no matter what circumstances arise. To that end I have always championed Customer Service Excellence. I am always open to the wonder that is life.
I want to share my attitude with the world. In business, as in life, you have to manage it all starting from within. treating your customer as you would like to be treated: Striving for customer service excellence every moment.
I believe that in business as in life, YOU are 100% responsible for your part in any interaction,
Customer Service Excellence is KEY…
I answered a question on Quora a while ago; re definition of ’World Class Customer Service’. I need to expand my answer as I feel Social Media, the business of being Social, is a most relevant part of today’s Customer Service. I believe all business is Social.
My expanded answer:
We are each others customers, whether the interaction is between family, friends, a retail experience or a corporate transaction, it all comes down to one truth: You, the customer are 100% responsible for your behaviour.
Customer Service Excellence begins with YOU
I have been reading a great deal on the topic of Customer Service Excellence and Relationship Marketing. Mari Smith says ’Relationships are what people value’ ( paraphrased) and Guy Kawasaki wrote the book ‘Enchantment’ which explores this as well. Relationship Marketing is about engagement.
Without customers, your business is dead in the water. This applies to all business, all customers, all people.
I said it before. Each of us is a customer in every interaction. You are 100% responsible for your behavior.
Customer Service Excellence begins with YOU
Now more than ever we need to treat the customer well. In all our day to day business we must put forth our best effort, we must listen,,connect, engage. This is how we build trust as we develop our relationship with our customer.
We each expect excellence in customer service as the customer. We need to extend that to every transaction, every day.
Let it begin - Listen♦ Connect♦ Engage - The Business of Social
I have written my own Customer Service Excellence Manifesto
Anyone who knows me gets the PollyAnna reference.. I’m taking it a few steps further.. After a conversation with some amazing ladies and I have decided to up the ante…
I believe we choose our reality so why not choose the good stuff?? I’m not saying there won’t be a few clouds in your sky why not make even the clouds into fun shapes.. use your imagination..
Thoughts become things..
I live by the tenants of Andrew Carnegie, Wallace Wattles and Napoleon Hill..
Take the reins - the wheel - take charge of your life - like attracts like - concentrate on the positive and more positive shall follow..
There are many immutable laws.. Today I start with The Law of Attraction [That which is like unto itself is drawn – is the major premise of the Law of Attraction. Like attracts like – and the only way to manifest new and improved version of the outer world is to change the vision within your inner world – your inner vibrations – your inner thoughts and, as a consequence – your inner emotional state.] Excerpt from idreamcatcher
I am not talking about the more recent book and movie ‘The Secret’ which glosses over parts of the Law of Attraction. I think everyone should read the works of Andrew Carnegie, Wallace Wattles and Napoleon Hill..
This is the first in a series of posts related to my beliefs.. I want for everyone to find their bliss, their happiness, their raison d’etre
I love it on Google+ and know that there are many who also want to create their reality Hellbent on Happy!

We are each others customers, family, friends, co-workers, bosses, and everyone else.
Every interaction between 2 or more people requires customer service excellence .
Be alert to give service. What counts a great deal in life is what we do for others.~Anonymous
Be responsible for your 100% of every interaction.
Treat everyone as you would be treated.
Your customer is your reason not an inconvenience.
YOU can only control one person – YOU.
Smile not only with your lips, also with your eyes. It warms the people around you.
DO the very best you can with what you have.
Great services are not canceled by one act or by one single error.~ Benjamin Disraeli (1804 – 1881)
Every interaction is an opportunity to make a connection.
Excerpt from Desiderata
As far as possible without surrender
be on good terms with all persons.
Speak your truth quietly and clearly;
and listen to others,
even the dull and the ignorant;
they too have their story.Avoid loud and aggressive persons,
they are vexations to the spirit.
If you compare yourself with others,
you may become vain and bitter;
for always there will be greater and lesser persons than yourself.
This Customer Service Excellence Manifesto is now a permanent page on this site.