Customer Service Excellence

My philosophy is to always look for the ‘good bits’ in everything. To play the “glad game” just like that eternal optimist Pollyanna, and always find something to be “Glad” about no matter what circumstances arise. To that end I have always championed Customer Service Excellence. I am always open to the wonder that is life.

I want to share my attitude with the world. In business, as in life, you have to manage it all starting from within. treating your customer as you would like to be treated: Striving for customer service excellence every moment.

I believe that in business as in life, YOU are 100% responsible for your part in any interaction,

Customer Service Excellence is KEY…

I answered a question on Quora a while ago; re definition of ’World Class Customer Service’. I need to expand my answer as I feel Social Media, the business of being Social, is a most relevant part of today’s Customer Service. I believe all business is Social.

What is the definition of “world class customer service”? From Quora

Is there one definition? Does it vary depending on the context? This question was asked on Quora..

My expanded answer:

We are each others customers, whether the interaction is between family, friends, a retail experience or a corporate transaction, it all comes down to one truth: You, the customer are 100% responsible for your behaviour.

Customer Service Excellence begins with YOU

I have been reading a great deal on the topic of Customer Service Excellence and Relationship Marketing. Mari Smith says ’Relationships are what people value’ ( paraphrased) and Guy Kawasaki wrote the book ‘Enchantment’ which explores this as well. Relationship Marketing is about engagement.

Without customers, your business is dead in the water. This applies to all business, all customers, all people.

I said it before. Each of us is a customer in every interaction. You are 100% responsible for your behavior.

Customer Service Excellence begins with YOU

Now more than ever we need to treat the customer well. In all our day to day business we must put forth our best effort, we must listen,,connect, engage. This is how we build trust as we develop our relationship with our customer.

We each expect excellence in customer service as the customer. We need to extend that to every transaction, every day.

Let it begin - Listen♦ Connect♦ Engage - The Business of Social

I have written my own Customer Service Excellence Manifesto