Customer Service Excellence Manifesto 

Customer Service Excellence begins with YOU.

We are each other’s customers, family, friends, co-workers, bosses, and everyone else.

Every interaction between 2 or more people requires customer service excellence.

Be responsible for your 100% of every interaction.

Treat everyone  as you would be treated.

Your customer is your WHY,
not an inconvenience. Without your customers you have no business. ~Elaine Lindsay

Aim for 1% better every day.

YOU can only control one person – YOU.

Smile not only with your lips, also with your eyes. It warms the people around you.

DO the very best you can with what you have.

Every interaction is an opportunity to make a connection.

Excerpt from Desiderata

As far as possible without surrender
be on good terms with all persons.
Speak your truth quietly and clearly;
and listen to others,
even the dull and the ignorant;
they too have their story.

Avoid loud and aggressive persons,
they are vexations to the spirit.
If you compare yourself with others,
you may become vain and bitter;
for always there will be greater and lesser persons than yourself.

This is my Customer Service Excellence Manifesto.
I am being the change I want to see in the world...

Originally published July 2011 @Elaine Lindsay